Terms of Service

1. Who we are, and accepting these terms

Toonda is operated by Box Design Co., Ltd. (“we”). These terms cover playing the game, the toondaonline.com website and all related services. By creating a character, playing, or buying Gems, you confirm that you have read and accept these terms, along with the Privacy Policy and the Payment Policy. If you do not accept them, please do not use the service.

2. Age and minors

• You must be 13 or older to play. We do not intend to collect data from children under 13; if we find such an account we may close it.
• Anyone under 20 needs a parent’s or guardian’s consent before topping up or buying anything with real money.
• If you are a parent or guardian and your child bought something without your consent, contact us at the email below and we will review it case by case.

3. Accounts

• You sign in with a Google, Facebook or Apple account. We only receive an identifier for the account, never your password.
• An account belongs to one person and can have one character online at a time. You are responsible for everything done through your account.
• You may not sell, trade, rent or transfer your account, or use someone else’s account without permission.
• If you suspect someone else is using your account, tell us as soon as possible.
• Deleting your account: you can delete your account yourself at any time on the Delete Account page. Deletion immediately and permanently removes your characters, items, storage and any remaining Gems. Remaining Gems are not refunded.

4. Character, room and stall names

Names you choose must not be vulgar, obscene or discriminatory, must not impersonate staff or other people, and must not contain personal information. A filter catches inappropriate words as a first line of defence, but we reserve the right to change or remove any name that is inappropriate, even if it passed the filter.

5. Rules of play and what is not allowed

• Insulting, harassing, threatening or seriously demeaning others, or sending obscene or illegal content to other players
• Asking for, collecting or sharing other people’s personal information (such as phone numbers, addresses or banking details)
• Spamming chat, advertising, steering players to other services, or scamming players (including tricking them into trades or into handing over account details)
• Using bots, macros, play-assist programs or cheats, or modifying or intercepting traffic between the game and the server (the AUTO button built into the game is fine to use)
• Exploiting bugs or loopholes for an advantage, such as duplicating items or currency. If you find an exploit, tell us right away and do not use or share it
• Buying or selling items, in-game currency or accounts for real money or other assets outside the game’s own systems
• Impersonating staff or other players
• Disrupting the service, for example attacking the servers, sending abnormally frequent requests, or trying to access data that is not yours
• Decompiling, modifying, or copying the game’s code and data to publish or use commercially

6. Reporting, blocking and enforcement

If you see a player breaking these terms, use /report name reason in chat, and /block name to stop seeing messages from that person. The team reviews reports within 24 hours, using the report, the reported player’s chat from the 30 minutes before the report (as described in the Privacy Policy), and in-game trade and item logs.

Depending on how serious the offense is, we may take one or more of these actions: a warning · a temporary chat mute · removal of items or currency obtained in breach of these terms · a temporary suspension · a permanent ban. In serious cases (for example cheating, repeated exploits, selling accounts or severe harassment) we may ban permanently without a prior warning.

Gems are not refunded on an account suspended for breaking these terms. If you believe we got it wrong, send an appeal with your character name and details to the email below within 30 days, and we will review it and reply.

7. In-game items and currencies

• Gold is earned by playing and used to trade between players and with in-game shops. It cannot be bought with real money.
• Items, sigils, materials and event coins (such as coins exchanged for rewards from events) are part of the game. Items marked account-bound cannot be traded or transferred.
• Gems are obtained only by topping up with real money. They are bound to your account, cannot be transferred to anyone else, and cannot be exchanged for Gold or real money. They buy costumes, extra services and conveniences that add no stats, and things bought with Gems cannot be sold to other players.
• Every random item has its odds published before you buy it, and cannot be exchanged back for money or traded with other players.
• Items, currency and Gems are rights to use them within the game. They are not property that can be cashed out and have no real-money value.
• We may rebalance the game — for example changing equipment stats, skills, monsters, crafting recipes, drop rates or shop prices — to keep it fun and fair.

8. Buying Gems and extra services

• Prices are shown in Thai baht, tax included. Check the total on the top-up page before you pay, every time.
• Payment is by PromptPay. Gems are credited after the team verifies the transfer (see the steps on the top-up page and the Payment Policy).
• Your first top-up of each package may earn bonus Gems as announced.
• The Monthly Adventurer Pass lasts 30 days from the day you buy it and does not renew automatically. It gives the Gems and perks listed on its purchase page. The extra bag capacity applies only while the pass is active; when it ends nothing in your bag is lost, but if you are over normal capacity you cannot pick up more or attack until you sell or store items.
• Gems already credited cannot be refunded as money, except for a confirmed system error, or a wrong or duplicate transfer reported with the slip within 7 days, as set out in the Payment Policy.
• We never ask for your password or card details, and there is no authorised third-party Gem seller. Buying Gems or items from anyone else breaks these terms and puts you at risk of being scammed.

9. Trading between players

• You can trade through the market board, merchant stalls and one-to-one trades, using Gold, as the game allows. A fee may apply, as shown in the window you are using.
• Check the item, quantity and price carefully before you confirm. Once confirmed, a trade is final. We do not restore items or Gold lost through your own decision, including being scammed by another player (though you can report scammers under section 6).
• We may take back items obtained through an exploit, or through trades that broke these terms, from every account involved.

10. What other players can see

Your character name, level, class, outfit, chat messages and rankings are visible to other players. Chat messages are not written to disk, except for reports as described in section 6. Do not type personal information into chat.

11. The service, Open Alpha and changes

• The game is in testing and continuous development (Open Alpha). Content, systems and balance will keep changing. We provide the service “as is”; there may be bugs, maintenance downtime or interruptions, and we try to give reasonable advance notice when we can.
• About character data: data created before launch may be wiped once, in the period before Open Alpha begins on October 23, 2026 at 7:00 PM (GMT+7). After launch, we intend not to wipe players’ characters, items or Gems.
• Only in serious cases — such as an exploit that creates large amounts of items or currency, data corruption, or a major outage — may we need to roll back or correct data after the fact. We will limit it to what is necessary, explain the reason and scope to players (in advance where possible), and Gems you purchased will not be deducted or lost because of that rollback.
• If we ever have to shut the service down permanently, we will give at least 30 days’ notice in the game and on the website, together with how paid Gems that have not been used will be handled.
• We may add, reduce or stop features. We will announce major changes in the game or on the website.

12. Intellectual property

• The Toonda name and logo, the game, its systems, art, sound and content that we create belong to Box Design Co., Ltd. or to licensors who allow us to use them (some 3D models are CC0 from KayKit and Quaternius, credited in the website footer).
• We grant you the right to play the game for your own personal enjoyment. No ownership is transferred.
• You may take screenshots, record video or stream your own play to share, but you must not imply it is official content, or sell or put our logo and artwork on products.
• For character names and text you create in the game, you allow us to display them in the game and on the website as the service requires (for example rankings and the boss board).

13. Suspension and termination

We may suspend or close accounts that break these terms, as described in section 6. You may stop using the service or delete your account at any time, as described in section 3. Terms that should continue (such as intellectual property and limits of liability) still apply after an account ends.

14. Limits of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as loss of in-game data due to outages beyond our control, interruptions to the service, or losses caused by sharing your account details with others. This does not take away any consumer-protection rights you have by law, and does not limit liability for our own fraud or gross negligence.

15. Governing law and disputes

These terms are governed by Thai law. If a problem comes up, please contact us at the email below first and we will work with you in good faith. If we cannot agree, the courts with jurisdiction in Thailand will decide.

16. Changes to these terms

We may update these terms from time to time. We will announce it in the game or on the website and change the date above. For significant changes (such as ones affecting your money or data) we will give reasonable advance notice. Continuing to play after a new version takes effect means you accept it. If you do not, you can delete your account and stop playing.

17. Privacy and contact

For what we collect and how long we keep it, see the Privacy Policy. Questions, problem reports or appeals: admin@boxdesign.in.th or type /report in the game.